Onsite and remote automation support for the systems we build, commission and maintain. Available as breakdown response, scheduled site routines or blended engagement, depending on what the manufacturer needs.
Onsite and remote automation support for the systems we build, commission and maintain. Available as breakdown response, scheduled site routines or blended engagement, depending on what the manufacturer needs.
Support contracts, planned maintenance and on-call engineering for the systems we deliver.
Automation support is available in onsite, remote and blended models depending on the manufacturer's setup. We respond to emergency breakdowns, run remote diagnostics and provide planned technical assistance for PLC, SCADA, HMI and OT infrastructure. The work spans Rockwell, Siemens, Omron, Schneider and Ignition environments, and integrates with your internal escalation workflow so operators and maintenance staff know exactly who to call and what information to provide. Support readiness includes secure remote access procedures, current backups, network visibility and defined response targets. Sites with limited in-house automation capacity on night shifts or weekends are the common driver for engaging us.
Reliable automation performance depends on consistent maintenance. Scheduled inspections, software health checks, alarm review and targeted optimisation keep systems stable between callouts. Preventative activities can include PLC backup verification, SCADA service status review, network diagnostics, historian health checks and documentation updates. Where improvement opportunities are identified, we implement practical changes such as interlock refinements, HMI usability updates and alarm rationalisation aligned with ISA-18.2 principles. A typical engagement involves monthly remote checks supported by quarterly site visits, with additional attendance during shutdown windows. Findings and recommendations are documented so site leadership can prioritise based on real operational evidence.
Onboarding maps critical assets, confirms escalation contacts, reviews remote access readiness and establishes backup and restore expectations for controllers and servers. Service routines are then agreed: monthly health checks, quarterly onsite reviews and clear response categories for urgent incidents. Each engagement includes documented findings, priority-ranked recommendations and progress tracking so improvements stay visible to maintenance teams and leadership. When faults occur, we follow structured diagnostics that capture root cause, immediate fix and prevention actions, rather than just restoring operation and moving on.
We provide both onsite and remote response pathways. The best option depends on fault criticality, available site personnel and remote access readiness. We agree escalation paths and response targets during onboarding so there is no uncertainty during an incident.
Yes. Many clients combine reactive support with planned inspections, backup verification, code health checks and small optimisation tasks. This blended model helps reduce recurring faults while maintaining fast response for urgent issues.
Yes. We support interstate and regional sites through remote diagnostics, scheduled visits and coordinated local contractor support where needed. Our delivery model is designed to keep response practical across distributed operations.
Speak directly with an engineer about scope, timing and technical constraints.
